Shipping Policy

Shipping and time frame

All orders are dispatched from our warehouse within 1 working day of placing the order, orders placed on weekends will be dispatched the following Monday

Note: Due to Covid-19, shipments will be delayed 1-3 days.

Shipping Method

Currently, we offer free shipping to UK & DE on all products and will use the following carriers.

(The scope of free shipping starts from one chair, and there is no limit to the quantity. All accessories are not covered by free shipping)

Courier & Delivery Time

 

DPD Standard(Regular choice)

2-4 working days

 

YODEL Express 48

3-5 working days

 

Note: The estimated delivery date may vary depending on your region. If you find that the logistics information has not been updated for more than 3 days, or the shipment has not been received within 7 days, please contact us to find the package or reissue it for you.

Except for the UK and Germany, all other EU regions that can be delivered are delivery by DPD Standard, and a fixed shipping fee of £15 will be charged.

 

Areas we can deliver to

 

Currently we support delivery areas: UK, Germany, France, Italy, Spain, Czech Republic

(Except for the above countries, other regions are not within the scope of delivery)

 

Delivery Area Delivery cost
United Kindom Free shipping for Chair from 1 pcs
Germany Free shipping for Chair from 1 pcs
Italy, France, Spain, Czech Republic Fixed £15 shipping fee for each chair

 

How to track your order

To track your order, please visit your BASETBL account or shipping confirmation email to get the tracking number. Then enter your tracking number at 17track https://www.17track.net. Or enter your tracking number to the courier website we informed.

Change your delivery address

We are currently unable to provide address modification services once the parcel shipped. But before the order is shipped, you can contact us to modify the recipient address, or cancel the order and modify the address to place a new order. We will carry out the delivery for the previous day's order in the early morning of the second day.

After sales

If you have any questions or needs about your order, please feel free to contact us by mailing us at support@basetbl.co.uk

To check our Return & Refund Policy, please check this page: https://www.basetbl.co.uk/pages/RefundPolicy